Policy Statements
| Guarantee At Ocular Instruments, we take great pride in our reputation for manufacturing the world’s highest quality ophthalmoscopic lenses. If, for any reason, an Ocular Instruments product does not meet your requirements or expectations, you may return it to us within 30 days of purchase for a full refund. Please contact customer service for return authorization number (RMA). All Ocular Instruments products are unconditionally guaranteed against defects in materials and workmanship within 1 year of the invoice date. Payment Terms Prepay (AMEX, MasterCard or Visa) or Net 30 days (Credit application and approval required) Shipment of Goods Shipment of products are with the following carriers: FedEx, UPS, DHL, air freight or USPS; F.O.B. shipping point. Bank Fees, insurance and documentation charges are added when applicable. If shipment is prepaid, all costs are added to the invoice. All standard orders will be shipped within 5 business days unless notified otherwise. Return Goods Policy Merchandise is returnable for credit only with prior authorization from Ocular Instruments. It is recommended that all shipments to Ocular Instruments be made via FedEx or UPS, prepaid and insured for full value. Please clean and disinfect all products prior to returning. Repair Service We offer full service repair for all of our products. We will inspect each item to determine if it is repairable. “Repairable” means that we can restore the product to a safe and effective condition in accordance with our quality system. If your product is repairable, we will provide a price quotation for your approval prior to performing the repair. In most cases, a repaired product will be restored to almost new condition. In order to expedite the repair process, please contact Customer Service for a return authorization number (RMA). |
